Large Order Delivery - Frequently Asked Questions


How it Works

  • What is Smart & Final large order delivery?
    • Smart & Final offers large order delivery from select stores. To start shopping, sign up or log in to your Smart & Final account and add items to your cart.
    • Large orders are determined by the size of each item and quantiles in the order, if your order qualifies for large order delivery your order will default to a 4-day lead time. 
  • What’s the difference between large order delivery and other third-party marketplaces?
    • Our team can process large quantities that may require extended lead times to complete and transport via larger delivery vehicles.
  • Is there a minimum online order amount to qualify for delivery at SmartandFinal.com?
    • Yes, there is $35 order minimum.
  • Are there any delivery fees on SmartandFinal.com?
    • Orders on SmartandFinal.com have a flat delivery fee of a $9.99
  • How long will it take to deliver my order?
    • If your order qualifies as a large order, you may see a 4-day lead time and 4-hour delivery window (8 AM – 12 PM or 1 – 5 PM PST).

Pricing & Promotions

  • Do you offer in-store pricing online?
    • Our online pricing is store specific and varies by location.
  • Are in-store promotions honored online?
    • Depending on the promotion, all final applicable discounts will appear on your receipt.
  • Can I use my tax exception discount on online orders?
    • Yes, Smart & Final customers who qualify for tax exemption status may apply their discount online. To apply for tax exemption, click here.
  • Will digital coupons apply to online orders?
    • Digital coupon discounts will be applied once payment has been fully processed.

Out of Stocks & Replacements

  • Who will process my same-day delivery order through SmartandFinal.com?
    • Your order will be sent to your local store and a third-party logistics team will complete the delivery to your home or business.
  • What type of communication will I receive regarding my order?
    • Once an order is placed, you will receive the following updates via text or email:
      • Order confirmation
      • SMS text alert
      • Order completion
      • Payment processing
  • Are items listed online guaranteed to be available in store?
    • Inventory is not guaranteed and varies by store.
    • A personal shopper will notify you if there are any of out-of-stock items in your order and provide possible substitutions.

Payments, Refunds & Cancelations

  • What forms of payment are accepted for online orders?
    • We accept all major credit and debit cards: Visa, Mastercard, Amex, Discover. No checks, EBT, WIC, or gift cards, or S&F.
  • May I tip my Shopper?
    • We do not offer a tip option for large orders
  • Why is there a preauthorization hold on my card?
    • When your order is placed, your financial institution will place an authorization hold on your card to confirm the card is valid and for your protection.
    • The hold will amount to your estimated order total plus approximately 20% to cover any additional add-ons or substitutions.
    • Each bank has different timelines on releasing the hold but may take it up to 7 business days for it to clear.
    • For additional information, please contact your financial institution.
  • When will I receive my final receipt?
    • Your final receipt will be in the order history section of <<your account>>.
    • When payment has been processed, you will receive a confirmation email containing a link to your digital receipt.
  • How can I request a refund?
    • Refunds are available for orders that were late, over-charged, containing broken/spoiled items, or were missing.
    • Please reach out to our Online Support team for help processing your refund. We offer assistance via chat or email.
  • How do I cancel an order?
    • The fastest way to cancel your order is to contact us directly.
    • When contacting our Online Support team, please have your order number ready and indicate that you would like your order canceled.