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General - Frequently Asked Questions

  • How do I sign up for the weekly email coupon?
    • Create an account on SmartandFinal.com using your first name, last name, email and, if applicable, your SmartAdvantage Card number.
    • Once your account has been created, select your preferences for either the Weekly Ad or Weekly Business Ad.
    • Click “Save Information” to save your selections.
    • You’re all done! You’ll receive a Welcome email in your inbox within a few minutes. If you do not receive a Welcome email, please check your spam folder.
  • How do I check the balance on a Smart & Final Gift Card?
    • You can check the balance on your gift card and review your transaction history by calling 1-888-336-4414.
  • How do I contact the Smart & Final Credit department?
    • For questions regarding in-store transactions, account access, name changes or any other credit-related issues, please contact [email protected].
  • Who can I contact if I’m having an issue with a check, debit or credit card, or gift card and need a duplicate receipt
    • Please contact our Online Support team for assistance via [email protected] and have your receipt or order number available.
  • What is SmartAdvantage and how do I apply?
    • Our Smart Advantage program provides competitive resale benefits to our business/organization partners. For more information, please visit the SmartAdvantage page.
  • Does Smart & Final give donations? How can I apply?
    • Yes! The Smart & Final Charitable Foundation is committed to giving back, improving the quality of life and nourishing the communities we serve. Through monetary grants, it supports non-profit organizations committed to health & wellness, education, hunger relief, and team sports & youth development.
    • To submit a donation request, please visit the Smart & Final Charitable Foundation page.
  • Who do I contact for further support or where do I submit feedback about my recent store experience?